Refund / Cancellation Policy

Cancellations - Online Classes - Level 1, 2 and 3 Classes

If you wish to cancel your course, you must notify Statera in writing and receive confirmation from Statera fourteen (14) days prior to course start date. At such time you will be refunded, less 15% administration fee.

There is no refund for cancellations after 14 days prior to course start date or after the course has begun.

Cancellations - In Person Classes - Level 1, 2 and 3 Classes

If you wish to cancel your course, you must notify Statera in writing and receive confirmation from Statera fourteen (14) days prior to course start date. At such time you will be refunded, less 15% administration fee.

There is no refund for cancellations after 14 days prior to course start date or after the course has begun.

Past Cancellation Date - Level 1 and 2

If it has past the cancellation deadline (14 days prior to course start date), for your level 1 or level 2 course, you can postpone your exam date if you notify Statera and receive confirmation in writing, within the first 5 days after the course has started. (Courses start on Monday, you must notify Statera by the first Friday.)

You must reschedule your exam date within 12 months of the course start date or you will forfeit your exam, and will charged a re-sit fee to do the exam.
You will have access to the online platform for a full year from you course start date.

Past Cancelation Date - Level 3

If it has past the cancellation deadline (14 days prior to course start date), for your level 3 course and you wish to postpone your exam date, you must notify Statera in writing within the first 5 days of the course and your options can be discussed. The exam and review day for the level 3 courses must happen in person due to the tasting component of the exam. 

You must reschedule your exam date within 12 months of the course start date or you will forfeit your exam and will be charged a re-sit fee to sit the exam.
You will have access to the online platform for a full year from you course start date. It is not always possible to postpone your exam.

Ebooks and Hard Copy Study Packs

When you take Level 2 or 3, you will receive a study pack with your course. This includes a courses text book, workbook and SAT card (*course depending). You must make your decision for which type (eBook or Hard Copy) you would like at the time of registration. Regardless of choice the course will cost the same. You will only receive one or the other, you cannot get both Hard Copy and eBook.
They are sent out to students approximately two weeks prior to the course start date.  
You may make a request (in writing) to receive your study pack at any time sooner than the two weeks prior mark, but you will then no longer be able to cancel the course registration.
 

WSET courses with Statera Academy