Refund / Cancellation Policy
Cancellations - Online Classes - Level 1, 2 and 3 Classes
If you wish to cancel your course, you must notify Statera in writing and receive confirmation from Statera fourteen (14) days prior to course start date. At such time you will be refunded less 15% administration fee.
There is no refund for cancellations after 14 days prior to course start date or after the course has begun.
Level 1 and 2
If it has past the cancellation deadline (14 days prior to course start date), for your level 1 or level 2 course, you can postpone your exam date if you notify Statera and receive confirmation in writing, within the first 5 days after the course has started. (Courses start on Monday, you must notify Statera by the first Friday.)
You must reschedule your exam date within 12 months of the course start date or you will forfeit your exam, and will charged a re-sit fee to do the exam.
You will have access to the online platform for a full year from you course start date.
If it has past the cancellation deadline (14 days prior to course start date), for your level 3 course and you wish to postpone your exam date, you must notify Statera in writing within the first 5 days of the course and your options can be discussed. The exam and review day for the level 3 courses must happen in person due to the tasting component of the exam. It is not always possible to postpone your exam.